Terms and Conditions

Below is our terms & Conditions

The management reserves the right to refuse admission without assigning a reason. All prices include VAT *prices are subject to change without notice.10% discount applies to orders over £15.00. All offers are subject to change without notice, CONDITIONS APPLY. No cheques accepted.

Meal Offer T&C’s. Dish exclusions apply. Only available on Chicken or Meat dishes. Excluding all
seafood dishes.

Cash payment only. 50p charge on card transactions


Privacy Statement

All data gathered as a result of your visit will be treated as confidential and will not be divulged to a third party without your consent.
If your name is on our database and you request that we remove or alter it, we will do so within 72 hours of receiving your request. To request removal from our database or alteration to your existing entry


Our delivery drivers only carry up to £10 in change, payment must be in £ sterling.
We accept the following forms of payment:
Credit / Charge cards: Visa and Mastercard are accepted.
Debit Cards, such as Delta or Switch are accepted.

Upon submitting your order details, you are making an offer to us to purchase the item(s) you have specified in your order form. We reserve the right to refuse your offer should it be necessary.
In the event of Frindsbury Spice needing to issue a refund we will endeavour to credit your account within 7 - 10 working days.

Ordering & Cancellation of orders

Your Order Confirmation is a record of our agreement to deliver the products ordered and paid for in full. If someone else made the Booking on your behalf, you agree that such person acted as your agent.
Amendments to the order or delivery time can be made no later than 45 mins prior to the start of the delivery window booked.
Amendments to the content of your order can be made up to 45 minutes before the delivery window begins. Amends to the order must be made by phoning the shop direct. Your initial payment will be cancelled and a new payment raised.

The delivery time slot may be altered up to 45 minutes before the start of your order window. The order can only be changed to a new time slot if it is available.

Orders may be cancelled in full up to 45 minutes before the start of the delivery window selected. We will endeavour to issue a refund to your credit card account within 7-10 working days.
Cancellations within 45 minutes of the start of the delivery window will be charged in full.


Side orders are subject to availability. In most cases, your manager will offer an alternative for any out-of-stock item.

Allergy Advice

Please note that some of our dishes contain dairy, nuts, eggs and other allergens. If you suffer from any food allergies, please make sure to inform a member of staff before you place your order. We will try our best to accomodate your needs
Although great care has been taken to remove all bones from chicken and meat, some may remain.

Delivery times

Our goal is to provide the best food delivery service possible which includes an excellent reputation for on-time delivery i.e. delivering your order at the time we quote. Unfortunately things don't always go to plan and factors, such as, weather, staff illness and traffic occasionally prevents us from achieving this.

Free delivery over £13.90 locally. Our aim is to always deliver your food within 1 hour, however time may vary depending on location and weather.

Areas Covered

Strood, Frindsbury, Wainscott, Upnor, St Merry Island, Hoo, Chaterndean, High Halstow, Cliff Woods, Cliff, Higham, Rochester, Cuxton, Chatham (Soon) 

Latest Order Time

Due to licensing laws, we are unable to accept orders for either delivery or collection less than 20 minutes before the stated closing time. We would also respectfully advise customers who are collecting their orders that we will be unable to serve them should you not arrive at the store prior to closing time. Should you have any questions, please call the our shop and speak to the duty manager

Contact Us

88 Frindsbury Road 
Frindsbury, Strood 
ME2 4HY 

Tel : 01634 718555 / 717179 

Email address: frindsburyspice@gmail.com